FREQUENTLY ASKED QUESTIONS
WHERE DOES GIACOMO CIUFOLI SHIP?
GIACOMO CIUFOLI provides worldwide international express shipping.
HOW MUCH CAN I EXPECT TO PAY FOR SHIPPING?
GIACOMO CIUFOLI charges a flat fee of $50.00 USD for all worldwide international shipping. All shipping is express, registered and tracked for the customers convenience.
HOW LONG CAN I EXPECT TO WAIT TO RECEIVE MY ORDER?
Because all products are handmade to order, we kindly ask that allow approximately three weeks from order date for the product to be made. Please allow additional time for shipping.
WHAT FORMS OF PAYMENT DOES GIACOMO CIUFOLI ACCEPT?
GIACOMO CIUFOLI accepts payment through PayPal, in addition to all major credit cards including Visa, MasterCard and American Express.
WHAT TAXES DOES GIACOMO CIUFOLI CHARGE ON SALES?
GIACOMO CIUFOLI charges the local Goods & Services tax on all products. International customers are responsible for any International taxes or customs fees that may be levied by their local government.
WHAT IS GIACOMO CIUFOLI'S REFUND/EXCHANGE POLICY?
Because all products are handmade to order, all sales are final. Any product purchased through the GC online store cannot be returned, refunded or exchanged.
what warranty does giacomo ciufoli provide on its jewellery?
Your GIACOMO CIUFOLI jewellery is warranted for a period of (1) year from the date of original purchase from an authorized GIACOMO CIUFOLI retailer or the GC online store. This warranty covers any manufacturing defects under normal use, after such defects have been confirmed by our technicians. This limited warranty does not cover damage arising from normal wear and tear, accidents or improper use.
How do I care for my GIacomo ciufoli jewellery?
As a measure of preventing the risk of deterioration and to preserve the radiance or your jewellery, avoid contact with fragrances and immersion in water. GIACOMO CIUFOLI offers the following services for jewellery: cleaning, polishing and gold/platinum re-plating.
WHERE IS MY GIACOMO CIUFOLI JEWELLERY MADE?
All GIACOMO CIUFOLI creations are handmade in Italy by expert artisans.
HOW DO I KNOW IF I HAVE PURCHASED A FAKE OR STOLEN GIACOMO CIUFOLI ITEM?
GIACOMO CIUFOLI provides a 'certificate of authenticity' card with each product purchased through the Giacomo Ciufoli online store or authorised retailer. The unique authenticity code can be used to confirm the authenticity of the product by contacting us via the hyperlink.